1. Digital Matrimonial Services & Pricing Structure
OLS Dekho Jivan Sathi operates with transparent, database-driven pricing across four distinct commercial options:
| Commercial Plan | Price | Validity | Permitted Entitlement |
|---|---|---|---|
| Single Profile Plan | ₹299 | 30 Calendar Days | Publish 1 eligible matrimonial profile |
| Monthly Unlimited Listing Plan | ₹1,500 | 30 Calendar Days | Unlimited genuine listings for matchmakers/families |
| Single Contact Unlock | ₹199 | Permanent (No Expiry) | Verified phone & direct chat for 1 candidate |
| VIP Match Seeker Plan | ₹1,999 | 30 Calendar Days | Unlimited contact unlocks across all listings |
2. Instant Digital Service Delivery & Verification
Upon successful, server-verified online payment processing via authorized payment gateways (Razorpay), digital services and entitlements are activated immediately on the user account:
- Listing Plans: Immediately submit the profile for administrative review and publication on the live Discover feed.
- Contact Unlocks: Unlocked phone coordinates and direct chat access are provisioned immediately on screen and saved permanently to the dashboard.
Access is never granted based on browser redirects alone; cryptographic gateway signature verification is mandatory.
3. Non-Refundable Policy on Digital Data
Because contact details and listing services are delivered instantly in digital format, payments are non-refundable once the digital contact data has been revealed or the listing has been approved and published live, subject to applicable Indian consumer protection laws and mandatory statutory requirements.
4. Replacement Contact Credit Policy (48-Hour Report Window)
If an unlocked phone number is found to be permanently invalid, incorrect, or permanently out of service, OLS Dekho Jivan Sathi provides a fair resolution process via Replacement Contact Credits.
Terms of Replacement Credit Issuance:
- 48-Hour Reporting Window: The user must report the invalid phone number through the dashboard or to Customer Support within 48 hours of the payment transaction. Reports submitted after 48 hours cannot be verified and are not eligible.
- Investigation & Verification: Platform moderators will independently call and verify the invalid status of the reported contact number within 24 to 48 business hours.
- Issuance of Replacement Credit: Upon successful administrative verification, 1 Replacement Contact Credit is credited to the user account.
- Audit Traceability: The replacement credit is strictly linked to the original payment transaction ID and candidate record. Duplicate credits cannot be issued for the same transaction.
- Redemption: The user may redeem the replacement credit at checkout to unlock another eligible candidate profile of their choice without any additional charge.
- No Direct Cash Refund: The policy does not provide cash, UPI, or bank refunds for digital data; resolution is provided exclusively through replacement contact credits.
5. Official Customer Support & Dispute Resolution
For technical payment inquiries, duplicate charge disputes, or replacement credit requests, contact our official support desk within 48 hours:
- Support Email: support@olsdekho.com
- Helpline: +91 (040) 6789-5500
- Support Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST
Please quote your Order Reference ID (Txn ID), registered mobile number, and candidate ID in all communications.